Membership Luncheon - 11/05/2014
Date and Time
Wednesday Nov 5, 2014
11:30 PM - 1:00 PM PST
November 5, 2014
11:30 a.m.-1 p.m.
Fees/Admission
$25 Early Bird Discount to October 28
$30 Registration, October 29- November 4
$30 nonMember
$35 at the door, November 5
Description
Membership Luncheon: Exceeding Customer Expectations with Brad Worthley
Brad Worthley International, Inc.,Internationally Acclaimed Customer Service, Leadership & Motivational Expert .This session was voted one of the top two keynotes in the world by the Meeting Professionals International Association in 2011.
Businesses can no longer have the goal of meeting the customer’s expectations; the goal today must be to exceed them. What does that look like from the customer’s perspective? Brad will entertain you with great stories and hilarious examples of businesses that step out of the box and find ways to “Wow” the customer. You will learn about how customers create their perceptions of you, your employees and your business. You will walk away with actionable information with which to make changes the very same day.
This session is targeted to anyone, from any industry, at any level. Some of the topics covered will include:
- Three Customer Level Types
- Creating Emotional Attachments
- Perception Becomes the Customer’s Reality
- The Three Levels of Listening
- Using Pedestal Words
- How People Judge Us
