BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P3D REFRESH-INTERVAL:P3D CALSCALE:GREGORIAN BEGIN:VEVENT DTSTART:20141106T073000Z DTEND:20141105T210000Z X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:Membership Luncheon - 11/05/2014 DESCRIPTION:Membership Luncheon: Exceeding Customer Expectations with Brad Worthley\n\n\n\nBrad Worthley International\, Inc.\,Internationally Acclaimed Customer Service\, Leadership & Motivational Expert .This session was voted one of the top two keynotes in the world by the Meeting Professionals International Association in 2011.\n\n\n\nBusinesses can no longer have the goal of meeting the customer's expectations\; the goal today must be to exceed them. What does that look like from the customer's perspective? Brad will entertain you with great stories and hilarious examples of businesses that step out of the box and find ways to "Wow" the customer. You will learn about how customers create their perceptions of you\, your employees and your business. You will walk away with actionable information with which to make changes the very same day.\n\n\n\nThis session is targeted to anyone\, from any industry\, at any level. Some of the topics covered will include:\n\n\n Three Customer Level Types\n Creating Emotional Attachments\n Perception Becomes the Customer's Reality\n The Three Levels of Listening\n Using Pedestal Words\n How People Judge Us X-ALT-DESC;FMTTYPE=text/html:Membership Luncheon: Exceeding Customer Expectations with Brad Worthley
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\nBrad Worthley International\, Inc.\,Internationally Acclaimed Customer Service\, Leadership &\; Motivational Expert .This session was voted one of the top two keynotes in the world by the Meeting Professionals International Association in 2011.
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\nBusinesses can no longer have the goal of meeting the customer&rsquo\;s expectations\; the goal today must be to exceed them. \; What does that look like from the customer&rsquo\;s perspective? \; Brad will entertain you with great stories and hilarious examples of businesses that step out of the box and find ways to &ldquo\;Wow&rdquo\; the customer. \; You will learn about how customers create their perceptions of you\, your employees and your business. You will walk away with actionable information with which to make changes the very same day.
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\nThis session is targeted to anyone\, from any industry\, at any level. \; Some of the topics covered will include:\n\n\n LOCATION:Twin Lakes Golf & Country Club UID:e.1152.1575 SEQUENCE:3 DTSTAMP:20260415T181836Z URL:https://business.federalwaychamber.com/events/details/membership-luncheon-11-05-2014-11-05-2014-1575 END:VEVENT END:VCALENDAR