Financial Aid Advisor

Highline College
Job Description
General Summary

Highline College is situated in a diverse community just 20 minutes south of Seattle where we serve a student population of over 70% students of color, representing over 35 nations and more than 100 languages. The college embraces equity, inclusion, and social justice, with core goals of Student Attainment, Diversity, Community Engagement, and Sustainability. Highline received a distinguished Award of Excellence from the American Association of Community Colleges in 2014, as well as the Higher Education Excellence in Diversity (HEED) award in 2013 and 2014. The college was also named one of the Chronicle of Higher Education's Best Colleges to Work for in 2010, 2013 and 2015.

Under the general direction of the Director of Financial Aid, as an exempt employee, independently complete routine and non-routine processes with a high level of efficiency and accuracy, and explain processes to students, staff and the public. Responsible for the oversight of all aspects of a program including pertinent regulatory guidelines from primary source documents, as well as institutional and internal procedures, providing training for staff, and making policy recommendations.

This position is an exempt, at-will, full-time position. Hours of work may include evening, weekend.

Essential Tasks

Reporting directly to the Director of Financial Aid this position will:

  • Provide consumer information regarding financial aid programs at the financial aid customer service counter, entry services, workshops, appointments, over the telephone, by email and on a drop in basis to students, staff, and external agencies;
  • Manage a financial aid program such as Pell, Direct Loans, Work Study or the Return of Title IV Funds;
  • Perform full-service functions related to all aspects of the financial aid programs including, but not limited to, determining eligibility for student financial aid programs, awarding aid and reconciling Federal, State and Institutional accounts;
  • Determine academic progress status and update records accordingly;
  • Counsel students, verify applicant data, determine financial need, and award financial aid funds;
  • Use professional judgment on a case by case basis;
  • Review federal regulations and make recommendations on office policy and procedures;
  • Coordinate and conduct financial aid workshops;
  • Assist the Director in completing federal, state and institutional surveys and reports.

Ability to:
  • Ability to use computer-based financial aid management systems;
  • Ability to accurately and efficiently complete a broad range of student aid processes and procedures without assistance;
  • Ability to advise students on all aspects of financial aid delivery;
  • Ability to handle interpersonal interactions, including challenging students, parents and others;
  • Ability to relate effectively with a wide diversity of students, faculty, staff and community members with sensitivity, tact, patience and respect;
  • Demonstrate culturally responsive skills and commitment to working will diverse, multicultural, first generation low income students;
  • Use Microsoft Office Suite effectively;
  • Effective Communication Skill (written and verbal).

Knowledge of:
  • Knowledge financial aid eligibility rules;
  • Needs analysis;
  • Delivery system.




  • An Associate Degree; AND,
  • Three years of recent experience following federal and state regulations or equivalent.
  • A Bachelor's Degree; AND
  • Three years of recent experience using federal and state regulations; AND
  • One year experience using federal and state regulations in a Financial Aid Office.


Supplemental Information

Your online application must include the following attachments in order to be considered complete:

  1. Current Resume.
  2. Letter of Interest (Cover Letter) describing how your skills and abilities relate to this position.
  3. Supplemental Questions (found under the Supplemental Questions tab).

Conditions of Employment:

  • Must pass a National Criminal Background Check

Application materials will be accepted until the position is filled.

Please be aware that the College appointing authorities reserve the right and may exercise the option to make an employment decision prior to the conclusion of the recruitment process.



Benefits for full time employees are explained in detail on our Benefits Summary page.

Applicants need to submit a one page Diversity Response to the following statement: How does your previous education or professional experience contribute to your effectiveness in promoting a climate of multicultural understanding and appreciation at Highline College? Please save your Diversity Response as a Word document and upload it as your Diversity Response attachment at the end of the application process. Please check Yes that this will be submitted with your application.
  • Yes
  • No
A desirable qualification is having general knowledge of Financial Aid, Admissions, Registration and Veterans Services process. Please check the following areas in which you would be able to demonstrate having a working knowledge:
  • Financia Aid
  • Admissions
  • Registration
  • Veterans Services

Required Question

Highline College (WA)
MS 99-200 P.O. Box 98000

Des Moines, Washington, 98198-9800.
Job Application



Financial Aid Advisor

Contact Information